CEW Return Policy
Buyer may return to Seller any goods that are damaged or defective solely by obtaining a Return Material Authorization (RMA) from Seller within 30 days of receipt of the goods. Buyer must return to Seller the damaged or defective goods within the period set forth in the RMA. The RMA number must be listed on all packaging containing goods returned to the Seller. If Buyer does not request from Seller an RMA within 30 days of receiving the goods to be returned, or requests an RMA for goods that are not damaged or defective, Seller may, at its sole discretion, refuse to issue an RMA for return of the goods or may require that Buyer pay to Seller a reasonable restocking fee as a condition of issuing to Buyer the RMA.
The RMA Number
Please contact your account executive for a Return Authorization (RA) number before returning your product to CEW. No returns of any type will be accepted without a RMA number. For faster service, please submit an RA Form which will have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return.
For returnable items, non-defective returns may be accepted at CEWâ€™s discretion within 30 days from invoice date. All late, non-defective and/or incomplete returns are subject to a 15% restocking fee. All late, non-defective and/or incomplete returns will be refunded the lower of either the purchase price or current product price. Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. CEW will match the shipping method and pay for shipping charges on replacement or exchange products. We recommend that you choose a shipping company that is able to track your package and that you retain the provided tracking information until the refund is credited to your account. We strongly recommend you fully insure your return shipment in case of loss or damage.
A minimum restock fee of 15% may be applied to products returned as defective that test to be operational upon return.
CEW Guarantee Policy
Our goal is to provide you, our customer, with the most positive, prompt, and helpful service in the electronics industry. We value our interactions with you and use them as a means to improve our system to meet your ever-changing needs. We strive to build and strengthen our relationship with you to ensure mutual success.
Our department philosophy includes:
- Total customer satisfaction
- Full return policy per sales terms
- Customer/supplier corrective action processed for all service defaults
- Ongoing production needs
- Buy/sell relationship
- No shipping minimums
This privacy statement describes the information security practices that apply to CEW, case to our legal subsidiaries in countries outside of Canada, viagra and to third party service providers who support transactions through our website found at www.cew-inc.com.
CEW is committed to protect the privacy of each of its members. CEW guarantees that all information that you provide when using our website will be treated confidentially by us, physician regardless of the nature of this information (i.e. personal, company/inventory/transaction related, etc.). CEW and its service partners will use the information you supply for the sole purpose of doing business with your company. CEW remains the sole owner of information collected on the website. The intent of this privacy statement is to share company information practices with all CEW members.
You concur that information disclosed through this website includes trade secrets and proprietary information belonging to CEW. You concur not to copy or disclose to third parties, in whole or in part, any portion of the information. You also concur that all Usernames and Passwords supplied to you are non-transferable and may only be used by parties registered under those Usernames and Passwords. The requirements of this Disclosure segment shall endure the termination of this agreement.
CAP Site Files
All activity generated through CEW is logged for the purpose of analyzing trends, tracking user activity, and gathering broad demographic information for use in aggregate form. IP addresses are not linked to personal data that could serve to track individuals.
In order for us to properly fulfill our obligations toward customers, we sometimes need to supplement the data we receive with information collected from third party sources. For example, to determine if a member qualifies for an open line of credit, we may use this person's company name, address in order to request a credit report.
This policy is effective upon your registration. This policy will continue until either party terminates the agreement. Upon written notice to CEW, you may terminate your membership for any reason upon one (1) business day's notice. You agree that CEW, in its sole discretion, will have the right to terminate your access to this website at any time, for any reason, and that CEW shall not be obligated to disclose such reason to you. Termination of your access to this website is sufficient notice of termination of this policy.
The information you input into this website, including any information you provide to CEW during the registration, making an offer to buy or listing items for sale shall be accurate and truthful. CEW guarantees not to share any such information with any third parties.
Information with Advertisers
CEW reserves the right to share aggregate demographic information with our advertising partners. Such information is not linked to any personal data that could serve to track individuals.
Information with Associates
CEW enters into partnerships with outside companies that provide services such as recruiting or processing and shipping of orders. Member contact information is shared with such third parties when needed to deliver services. When these companies retain, share, store or utilize personal data that could serve to track individuals, they do so for the sole purpose of completing business transactions with your company.
You hereby agree to release, indemnify, defend and hold harmless CEW, its officers, directors, partners, agents, employees, successors, assignees, and any owned, controlled and/or affiliated subsidiary, company or corporation now existing or hereafter constituted, from and against any and all claims, suits, actions, losses, liabilities, damages and costs, including, but not limited to, litigation costs, expenses (including but not limited to litigation costs and expenses and reasonable attorneys' fees) arising out of or which may result from: (i) any breach by you of any representation, warranty, covenant, or term of this agreement; or (ii) any act or omission by you, your officers, directors, employees or agents in any way related to this agreement; or (iii) any failure by you to comply with any applicable law, rule, order, decree or regulation; or (iv) any claim for product liability, property damage and/or personal injury, including death, arising out of or relating to your performance under this agreement.
You shall comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and your purchase and sale of items.
As a service to our members, CEW includes links to other sites. Please note that CEW is not responsible for privacy practices that apply to other sites.
Before using this website, users must fill out a membership form. When doing so, they are asked to give contact information (e.g. company name or e-mail address). This information is used to verify member eligibility and to contact members in order to inform them about services offered on our site.
You and CEW are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this agreement.
You symbolize and warrant and covenant that you are authorized to and have the right to enter into this policy and that you neither have made nor will make any contractual or other commitment which would conflict with your performance under this policy. Any of the items CEW buys or sells may be subject to export or resale restriction or regulation under Canadian law, and by making an offer to buy from, or sell to, CEW any item you acknowledge that you are complying with these laws and will continue to do so. You acknowledge that the use or export of technology or software contained in any item may be restricted by the manufacturer or licensor of such item, technology or software, or by applicable law or regulation, and you agree to comply with all such restrictions. CEW s ability to complete any transaction is subject to your compliance with applicable law, including but not limited to Canadian laws and regulations governing the export of goods and technology. The items sold by CEW are not intended for, and by making an offer to buy them you promise that they will not be used in, life support systems, human implantation, space level products, military products, nuclear facilities or systems or any other application where product failure could lead to loss of life or catastrophic property damage. If you break this promise, you agree that you will pay for any loss, cost or damage which may result to CEW.
Without limiting any other remedies available at law or in equity, CEW reserves the right to suspend or terminate your account if you are found (by conviction, settlement, or otherwise) to have engaged in fraudulent activity in connection with this website or if you breach any provisions.
Prices and Availability
Because of the fast-moving nature of the industry, view prices and availability are subject to continuous change without notice. CEW is unable to issue price adjustments on website due to consistent price changes after date of original sale. We do our best to provide the most accurate, for sale up-to-date information, but errors do occur and we reserve the right to make changes without notice. Your CEW Account Executive will inform you when a product is not in stock, and can tell you when we expect the product will be available. Anticipated delivery dates are based upon our vendor supplied information and are subject to change.
Title - Risk of Loss
Title to items being purchased passes from CEW to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. CEW will not incur any forwarding costs on shipments. CEW shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of CEW.
Order Cutoff Time
Each order must be credit approved and transmitted to the shipping warehouse and all quantities are checked more than twice before the cutoff time of that warehouse location. Same-day shipping cutoff times vary by warehouse location and may range from 2:00pm EST to as late as 10:00pm EST. If you need further verification regarding your order, please call us at 866-873-4303.
Orders placed and/or credit approved later than the applicable warehouse cutoff time will ship the next business day. Orders placed and credit approved anytime Sunday for in-stock items will ship on the following Monday.
We currently provide no price protection after a purchase has been made
To find out when your order will arrive, please consider the product's availability and which shipping option you want to use. Here's how we calculate the ETA:
Order Picking + Product Visual Inspection + Shipping Time = Total Delivery Time
Usually we ship products after the Product Visual Inspection which takes two business days. Your total shipping time will be 5-10 business days, depending on your physical shipping address. This means your total delivery time will be two days for (order picking) and (visual inspection) plus 3-7 business days shipping time. So, in this example, you can expect to receive the shipment five to ten business days after you place your order.
Any sales, use or other applicable tax is based on the location to which the order is shipped. If you believe your purchases are not subject to sales tax, please contact your Account Executive for assistance at 866-873-4303.
Canada Electronic World (CEW) Sales & Purchase Terms & Conditions Agreement
BINDING TERMS AND CONDITIONS OF SALE
The following are the terms and conditions ("Terms and Conditions") for the sale of products ("Products") by CEW ("Canada Electronic World Inc ") to CEW ("Canada Electronic World Inc ") customers ("Customers").
A- ACCEPTANCE AND CANCELLATION OF ORDERS
1. All orders are subject to acceptance in writing by CEW or a duly authorized agent of CEW. Any written acknowledgement of receipt of an order shall not, in itself, constitute such acceptance.
2. Orders accepted by CEW may be cancelled by a Customer upon receiving a written consent from CEW provided such order is not "NC/NR" or "Non-Cancelable/Non-Returnable", "Non-Standard Products" or governed by a Purchase Agreement Letter.
3. Non-Standard Products are defined as Products that fall under special orders, custom orders, orders for non-standard products, products not customarily in stock or orders for value-added products.
4. Non-standard products are non-cancelable and non-refundable. In the event of cancellation or withdrawal of an order for any unjustified reason, a 50% restocking fee will be applied to cover the product purchasing costs along with all expenses incurred and commitments made by CEW, and shall be paid by the Customer to CEW., and without limiting any other remedy which CEW may have as a result of such cancellation or other withdrawal, reasonable cancellation or restocking charges shall include all expenses incurred and commitments made by CEW, and shall be paid by the Customer to CEW. Customer requests to reschedule are subject to acceptance by CEW in its sole discretion. Invoices not paid on their due dates for either delivered products or partial products stocked and stored on hold to ship out with specified delivery dates stated on the client's official purchase orders will bear a "Late Payment Penalty Fee of 1% of the order value per each additional 15 days after payment due date at the annual rate as may be the maximum permitted by Quebec law; this late payment penalty fee will be added to the 50% restocking fee invoice upon client order cancellation.
5. Orders may not be cancelled or rescheduled once they have been submitted by CEW to the shipment carrier.
6. CEW reserves the right to allocate sales and limit quantities of selected Products by its customers in its sole discretion. Product specifications and availability are subject to change without prior notice.
B- TERMS OF PAYMENT
Advanced & Financed (Net Term) Orders
(I). The Customer agrees to pay the entire net amount of each invoice from CEW pursuant to the terms of each such invoice, without offset or deduction. (II). Orders are subject to credit approval by CEW, which may in its sole discretion at any time change the terms of a Customer's credit, require payment in cash, bank wire transfer/EFT, PayPal, ecommerce or by official bank check and/or require payment of any or all amounts due or to become due for a Customer's order before shipment of any or all of the Products.
(II). If CEW reasonably believes that the Customer's ability to make payments may be impaired or if a Customer fails to pay any invoice when due, CEW may suspend the delivery of any order or any remaining balance thereof, until such payment is made, or cancel any order or any remaining balance thereof.
(III). The Customer will remain liable to pay for any Products already shipped and all Non-Standard Products ordered by the Customer. The Customer agrees to submit such financial information as CEW may reasonably require for determination of credit terms and/or continuation of credit terms.
(IV).Checks are accepted subject to collection and the date of collection will be deemed the date of payment. Any check received from a Customer may be applied by CEW against any obligation owing by Customer to CEW under this or any other contract, regardless of any statement appearing on or referring to such check, without discharging the Customer's liability for any additional amounts owing by the Customer to CEW.
(V).The acceptance by CEW of such check will not constitute a waiver of CEW's right to pursue the collection of any remaining balance.
(VI). Invoices not paid on their due dates for either delivered products or partial products stocked and stored on hold to ship out with specified delivery dates stated on the client's official purchase orders will bear a "Late Payment Penalty Fee of 1% of the order value per each additional 15 days after payment due date at the annual rate as may be the maximum permitted by Quebec law.
(VII). If a Customer fails to make payment when due, CEW may pursue any legal or equitable remedies, in which event CEW will be entitled to reimbursement of costs for collection and reasonable attorneys' fees.
(VII). There is a $25 (USD) service charge on all returned checks.
C- Limitation Of Liability
You agree to defend, indemnify and hold CEW harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site, CEW shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site.
YOU AGREE AND ACKNOWLEDGE THAT (I) THE ACTUAL IMPORT FEES MAY BE MORE OR LESS THAN THE ESTIMATE; (II) YOU (AND NOT US, THE BROKER, THE SHIPPER OR ANY OTHER PARTY) MUST BEAR THE RESPONSIBILITY OF PAYING ALL ACTUAL IMPORT FEES; (III) IN THE CASE THAT ANY ENTITY OTHER THAN YOU MUST PAY SOME OR ALL OF THE ACTUAL IMPORT FEES ON YOUR BEHALF TO EFFECT CUSTOMS CLEARANCE, YOU WILL REIMBURSE (UPON REQUEST) THAT ENTITY IN FULL FOR THE ACTUAL IMPORT FEES PAID ON YOUR BEHALF; (IV) FAILURE BY YOU TO PAY IMPORT TAXES IN A TIMELY MANNER MAY CAUSE DELAYS BEYOND OUR ORIGINAL DELIVERY ESTIMATES.
MOREOVER, IF YOU (OR THE RECIPIENT) SUBSEQUENTLY REFUSE OR FAIL TO ACCEPT THE DELIVERY OF THE MERCHANDISE, REFUSE OR FAIL TO PAY IMPORT FEES, AND/OR ATTEMPT TO RETURN THE MERCHANDISE TO AVOID PAYING IMPORT FEES: (1) THE COSTS YOU PREPAID CEW FOR SHIPPING AND/OR HANDLING WILL NOT BE REIMBURSED TO YOU; (2) YOU WILL BE RESPONSIBLE FOR ALL CHARGES RESULTING FROM SAID REFUSAL OR FAILURE TO PAY IMPORT FEES (SUCH AS COSTS FOR SHIPPING AND HANDLING BACK TO CEW AND ANY OTHER FEES RESULTING, DIRECTLY OR INDIRECTLY, FROM YOUR FAILURE TO PAY THE IMPORT FEES); (3) YOU ARE STILL RESPONSIBLE FOR ALL ACTUAL IMPORT FEES; (4) YOU WILL NOT REQUEST THAT UPS, CEW OR ANY OTHER ENTITY REIMBURSE YOU FOR ANY IMPORT FEES PAID; (5) YOU MAY HAVE THE OPTION (DEPENDING ON LOCAL LAWS AND REGULATIONS) TO BE REIMBURSED BY A GOVERNMENTAL OR OTHER AUTHORITY FOR SOME OF ALL OF THE ACTUAL IMPORT FEES (AND YOU SHOULD CONTACT THE LOCAL CUSTOMS OFFICE FOR MORE INFORMATION ON THIS), BUT YOU (AND NOT CEW, UPS OR ANY OTHER ENTITY) WILL BE RESPONSIBLE FOR TAKING ACTION TO TRY TO BE SO REIMBURSED; (6) IF UPS (OR THE SHIPPER, BROKER OR OTHER ENTITY) IN ITS SOLE DISCRETION DECIDES TO ATTEMPT TO DEAL WITH THE IMPORT FEES DIRECTLY WITH A GOVERNMENTAL OR OTHER AGENCY, WE WILL NO LONGER HOLD YOU RESPONSIBLE FOR THE IMPORT FEES; (7) ANY PORTION OWED TO YOU (AFTER ACCOUNTING FOR THE ITEMS DISCUSSED ABOVE) WILL BE REFUNDED TO YOU AND (8) ANY PORTION OWED TO US (AFTER ACCOUNTING FOR THE ITEMS DISCUSSED ABOVE),THAT WE HAVE NOT ALREADY COLLECTED FROM YOU, WILL BE BILLED TO YOU THROUGH YOUR INITIAL METHOD OF PAYMENT.
The detailed policies and agreements are binding to CEW and the Clients in the English language section/portion only of the site. Any agreement to which these Terms and Conditions apply shall be governed and constructed in accordance with Canadian Law and any disputes arising out of or in connection with such agreement shall be determined by Canadian Quebec Courts.