Global
Even though the hub of CEW's information and logistics operations resides in Montreal, CEW conduct key operations facilities all over the Globe meaning Europe, North America, South America, Russia, and Asia. CEW's local acquaintance, armored by our global association of networks and information, is a competitive advantage that completely benefits our customers worldwide: we have the resources needed to support our clients and facilitate business interactions twenty-four hours a day, regardless of location.
Reliability
CEW understands that reliability is critical. Although this is a simple statement, it promotes a true commitment to excellence. CEW's world class shipping program is expressly dedicated to delivering products to customers on time, every time. Our vast international shipping and freight network is highly trained and experienced, meaning we know how to avoid the multiple pitfalls that often hinder the delivery of international shipments.
Order Cutoff Time
Each order must be credit approved and transmitted to the shipping warehouse and all quantities are checked more than twice before the cutoff time of that warehouse location. Same-day shipping cutoff times vary by warehouse location and may range from 2:00pm EST to as late as 10:00pm EST. If you need further verification regarding your order, please call us at (888) 666-6518.
Orders placed and/or credit approved later than the applicable warehouse cutoff time will ship the next business day. Orders placed and credit approved anytime Sunday for in-stock items will ship on the following Monday.
We currently provide no price protection after a purchase has been made.
CEW Delivery
To find out when your order will arrive, please consider the product's availability and which shipping option you want to use. Here's how we calculate the ETA:
Order Picking + Product Visual Inspection + Shipping Time = Total Delivery Time
Usually we ship products after the Product Visual Inspection which takes two business days. Your total shipping time will be 5-10 business days, depending on your physical shipping address. This means your total delivery time will be two days for (order picking) and (visual inspection) plus 3-7 business days shipping time. So, in this example, you can expect to receive the shipment five to ten business days after you place your order.
Title Risk of Loss:
Title to items being purchased passes from CEW to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. CEW will not incur any forwarding costs on shipments. CEW shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of CEW.
Quality Primary
CEW's OEMs know for a given that it only delivers top quality components every time, that is an obligation towards our Customers and also a must for our continuity that we take very seriously. CEW's quality assurance program begins before the product is purchased and does not end until the customer is completely satisfied. CEW assures consistent quality through precise traceability requirements. Our products also undergo a 100% visual inspection of products sold, in addition to the electronic and dimensional inspection of statistically selected samples. This accurate inspection process occurs in our warehouse with accurate and strictly controlled environment and is conducted by our exceptional trained professionals, who ensure that the product we provide is flawless. Add to all of that, CEW has exceptional Return and Guarantee Policies.
Accessibility
Just as we excel in providing top-tier reliability and quality primary, CEW has excelled by offering customers immediate availability to both products and CEW personnel. In addition to our 24-7 online services, customers can call CEW-Direct twenty-four hours a day, Monday through Sunday and speak to an international operator who will connect them to any CEWAccount Executive who will meat all your needs and requirements assisted with our global networks and associates around the world. Effective customer communication is vital in global component distribution, which is why CEW employs multilingual representatives.
Inventory Solutions
CEW's flexible and customizable programs allow manufacturers to weight business processes and relationships by improving their ability to maximize inventory positions and lower administrative and overall costs. Effective and efficient production decisions guarantee a more secure position in the marketplace by empowering manufacturers to make replacement decisions based on a keen awareness of trends, rather than simply responding to variable supply or demand cycles. CEW Inventory Management Solutions (CEWMS), CEW Inventory Liquidation Solutions (CEWLS), and Scheduled and Just-In-Time Order Fulfillment programs are just a few of the services CEW provides to all customers to support critical business decisions and turn partner inventory into liquid capital.
Facts
CEW's worldwide team of sales and purchasing experts must complete extensive training before they contact customers as a CEW Account Executive. To ensure consistency in CEW procedures across our staff around the world, most training in sales and purchasing is conducted at CEW Montreal location. Our intensive training courses begin with classroom instruction covering all aspects of our business and industry specific news and updates, from specific product knowledge through the details of CEW's business processes. Once the classroom-based training has been completed, application-based training on the active CEW Trading Center is initiated. In these learning situations, trainees set their abilities through observation and closely supervised time on the phone with customers.